Privacy Policy

Privacy Policy

Last Updated: June 30, 2026

Paintora operates the online store available at https://paintora.us, including its website, product listings, checkout features, customer accounts, communications, and related services.

This Privacy Policy explains how Paintora collects, uses, discloses, stores, and otherwise processes personal information when you:

  • Visit or browse our website

  • Create or use an account

  • Place or attempt to place an order

  • Purchase, return, or exchange a product

  • Subscribe to marketing communications

  • Submit a review

  • Contact customer support

  • Otherwise interact with Paintora

Paintora is powered by Shopify, which provides the e-commerce platform and related technology that allow us to operate our store.

This Privacy Policy should be read together with our Terms of Service, Shipping & Delivery Policy, Return & Refund Policy, Your Privacy Choices page, and other notices displayed on the website.

Where this Privacy Policy conflicts with another Paintora policy regarding the collection, use, or disclosure of personal information, this Privacy Policy will generally control for those privacy matters.

Nothing in this Privacy Policy limits any privacy right or legal protection that cannot lawfully be limited.

1. Who Is Responsible for Your Information

For personal information processed for Paintora’s own business purposes, Paintora generally acts as the business, controller, or responsible organization, depending on the terminology used by applicable law.

Shopify and other service providers may process information on Paintora’s behalf.

In certain circumstances, Shopify, payment providers, advertising platforms, carriers, or other third parties may determine their own purposes and methods of processing. In those circumstances, they may act as independent businesses or controllers and their own privacy policies may apply.

2. Meaning of Personal Information

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household.

Personal information does not generally include information that has been lawfully anonymized, aggregated, or de-identified so that it cannot reasonably be linked to an identifiable person.

The information we collect depends on:

  • How you interact with Paintora

  • The products or services you use

  • The website features enabled

  • The devices and browsers you use

  • Your location

  • Applicable legal requirements

3. Personal Information We May Collect

A. Contact and Identification Information

We may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Recipient name

  • Account identifiers

  • Customer number

  • Other information used to identify or communicate with you

B. Order and Transaction Information

We may collect:

  • Products viewed

  • Products added to a cart

  • Products saved to a wishlist

  • Products purchased

  • Order number

  • Purchase date

  • Order value

  • Shipping method

  • Delivery status

  • Returns

  • Refunds

  • Exchanges

  • Cancellations

  • Discount codes

  • Gift-card activity

  • Previous transaction history

C. Payment Information

Payments are generally processed by Shopify, Shopify Payments, banks, card networks, digital-wallet providers, or other independent payment processors.

These providers may collect:

  • Credit- or debit-card information

  • Bank or financial-account details

  • Billing details

  • Payment authentication information

  • Transaction authorization information

Paintora generally does not directly receive or store complete payment-card numbers or card-security codes.

We may receive limited payment information, such as:

  • Payment method type

  • Last digits of a payment card

  • Payment status

  • Transaction identifier

  • Billing address

  • Fraud or risk indicators

  • Refund and chargeback information

D. Account Information

If customer accounts are available, we may collect:

  • Username

  • Email address

  • Encrypted password or authentication information

  • Saved addresses

  • Account preferences

  • Communication preferences

  • Wishlist information

  • Order history

  • Account activity

You are responsible for maintaining the confidentiality of your account credentials.

E. Communications and Customer Support Information

When you contact us, we may collect:

  • Email messages

  • Customer support requests

  • Return and refund requests

  • Complaints

  • Product questions

  • Photographs or videos

  • Delivery information

  • Information included in reviews or feedback

  • Other information you voluntarily provide

Do not send complete payment-card numbers, passwords, government identification documents, medical information, or other unnecessary sensitive information through ordinary email.

F. Device and Technical Information

We and our service providers may automatically collect:

  • IP address

  • Browser type

  • Browser language

  • Device type

  • Operating system

  • Internet service provider

  • Device or advertising identifiers

  • Cookie identifiers

  • Approximate location derived from an IP address

  • Network information

  • Time zone

  • Referral URL

  • Error logs

  • Security and diagnostic information

G. Website Usage Information

We may collect information about how you interact with the website, including:

  • Pages visited

  • Products viewed

  • Search terms

  • Links selected

  • Time spent on pages

  • Cart activity

  • Checkout activity

  • Abandoned checkout activity

  • Referring websites

  • Marketing campaign interactions

  • Email interactions

  • Advertising interactions

  • Website navigation

  • Date and time of access

H. Reviews and User-Generated Content

If you submit a review, photograph, comment, question, or other content, we may collect and display:

  • Your submitted content

  • Display name

  • Rating

  • Product purchased

  • Submission date

  • Images or videos

  • Other information included in the submission

Content posted publicly may be visible to other visitors and may be copied or shared by others outside Paintora’s control.

I. Marketing and Preference Information

We may collect:

  • Email subscription status

  • Marketing consent

  • Advertising preferences

  • Product interests

  • Previous purchases

  • Communication preferences

  • Responses to promotions or surveys

  • Inferences about products that may interest you

J. Fraud and Security Information

We and our service providers may collect or generate:

  • Fraud risk indicators

  • Payment verification information

  • Device and network risk information

  • Suspicious activity records

  • Account access history

  • Chargeback information

  • Delivery and address verification information

4. Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

For example, when you:

  • Place an order

  • Create an account

  • Contact us

  • Submit a return request

  • Subscribe to emails

  • Submit a review

  • Enter a promotion

  • Complete a form

Automatically From Your Device

We may collect information through:

  • Cookies

  • Pixels

  • Tags

  • Browser storage

  • Server logs

  • Analytics technologies

  • Advertising technologies

  • Similar tracking tools

From Shopify and Service Providers

We may receive information from:

  • Shopify

  • Payment processors

  • Fulfillment providers

  • Shipping carriers

  • Customer support providers

  • Analytics providers

  • Fraud-prevention services

  • Website hosting and security providers

  • Email and marketing providers

From Business and Marketing Partners

Depending on the services enabled, we may receive information from:

  • Advertising platforms

  • Social media platforms

  • Referral partners

  • Affiliate partners

  • Review platforms

  • Data measurement providers

From Public or Legally Available Sources

We may receive information from public records, fraud databases, sanctions lists, address-verification services, or other sources where permitted by law.

5. How We Use Personal Information

We may use personal information for the following purposes.

A. Providing the Store and Fulfilling Orders

We may use information to:

  • Process orders

  • Verify payments

  • Arrange fulfillment

  • Ship products

  • Provide tracking information

  • Deliver customer support

  • Process returns, exchanges, refunds, and cancellations

  • Maintain customer accounts

  • Save preferences

  • Provide order notifications

  • Respond to product questions

  • Provide requested website features

B. Improving and Personalizing the Website

We may use information to:

  • Remember preferences

  • Improve navigation

  • Analyze website use

  • Identify technical problems

  • Develop new features

  • Improve product listings

  • Recommend relevant products

  • Customize content

  • Understand customer interests

  • Measure website performance

C. Marketing and Advertising

Where permitted by law, we may use information to:

  • Send promotional emails

  • Send abandoned-cart or abandoned-checkout reminders

  • Provide product recommendations

  • Display advertisements

  • Measure advertising effectiveness

  • Build or measure advertising audiences

  • Understand whether advertisements result in visits or purchases

  • Provide personalized or interest-based advertising

You may unsubscribe from promotional emails by using the unsubscribe link in the message.

Unsubscribing from marketing does not prevent us from sending transaction-related communications, such as order confirmations, shipping notices, security messages, or customer-support responses.

D. Security and Fraud Prevention

We may use information to:

  • Authenticate users

  • Protect customer accounts

  • Review payment risk

  • Detect fraud

  • Prevent unauthorized transactions

  • Investigate suspicious activity

  • Protect the website

  • Enforce purchase limits

  • Prevent promotion abuse

  • Protect customers, Paintora, and service providers

Shopify, payment providers, and fraud-prevention services may use automated signals or risk models to identify potentially fraudulent transactions.

An order may be held, reviewed, limited, or canceled when reasonably necessary for fraud prevention or security.

E. Communicating With You

We may use information to:

  • Respond to inquiries

  • Provide customer support

  • Send order information

  • Request additional information

  • Resolve complaints

  • Provide policy or service notices

  • Communicate about returns, refunds, or delivery issues

F. Legal and Compliance Purposes

We may use information to:

  • Comply with applicable laws

  • Maintain tax and accounting records

  • Respond to legally valid requests

  • Establish or defend legal claims

  • Enforce our Terms of Service

  • Investigate violations

  • Protect legal rights

  • Cooperate with government agencies or law enforcement where legally required

  • Conduct compliance and risk reviews

G. Business Operations

We may use information for:

  • Accounting

  • Auditing

  • Business planning

  • Inventory management

  • Store administration

  • Vendor management

  • Quality control

  • Transaction records

  • Corporate restructuring

  • Insurance

  • Legal and professional services

6. Legal Bases for Processing

Where applicable law requires a legal basis, Paintora may process personal information based on:

Performance of a Contract

For example, to:

  • Process an order

  • Collect payment

  • Ship products

  • Provide customer support

  • Handle a return or refund

Legitimate Interests

We may process information for legitimate business interests, such as:

  • Operating and improving the store

  • Preventing fraud

  • Securing accounts

  • Understanding website performance

  • Managing customer relationships

  • Protecting legal rights

We rely on legitimate interests only where those interests are not overridden by applicable privacy rights.

Consent

We may rely on consent for:

  • Certain cookies

  • Certain marketing communications

  • Certain targeted advertising activities

  • Other processing where consent is legally required

You may withdraw consent where permitted, although withdrawal does not affect processing that was lawful before withdrawal.

Legal Obligations

We may process information to comply with:

  • Tax obligations

  • Accounting requirements

  • Consumer protection laws

  • Lawful government requests

  • Court orders

  • Product safety obligations

  • Other applicable legal requirements

Protection of Rights and Safety

We may process information where reasonably necessary to protect the rights, safety, security, or property of Paintora, customers, service providers, or other persons.

7. Cookies and Similar Technologies

Paintora, Shopify, and other service providers may use cookies and similar technologies.

Cookies may include:

Essential Cookies

These support functions such as:

  • Cart operation

  • Checkout

  • Account login

  • Security

  • Fraud prevention

  • Website navigation

  • Saving privacy preferences

Disabling essential cookies may prevent important website functions from operating correctly.

Functional Cookies

These may remember:

  • Language

  • Region

  • Saved preferences

  • Recently viewed products

  • Account settings

Analytics Cookies

These may help us understand:

  • Visitor numbers

  • Traffic sources

  • Website navigation

  • Product interest

  • Website errors

  • Website performance

Advertising Cookies

Where enabled and permitted, these may be used to:

  • Measure advertisements

  • Limit repeated advertisements

  • Build audiences

  • Provide interest-based advertising

  • Understand activity across websites or services

You may manage cookies through:

  • Paintora’s cookie banner or privacy settings, where available

  • Your browser settings

  • Device settings

  • Applicable opt-out tools

  • A supported privacy preference signal

Blocking cookies may affect website operation.

8. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

A. Shopify

Shopify hosts and supports Paintora’s e-commerce services.

Information submitted through Paintora may be processed by Shopify to:

  • Operate the platform

  • Provide checkout and account features

  • Secure transactions

  • Prevent fraud

  • Improve services

  • Provide analytics and commerce features

  • Support applicable advertising or personalization features

Shopify may process information in countries other than the country where you live.

B. Payment Providers

We may disclose information to:

  • Shopify Payments

  • Banks

  • Card networks

  • Digital-wallet providers

  • Payment gateways

  • Fraud-prevention providers

These providers process payments, refunds, verification, disputes, and chargebacks.

C. Fulfillment and Delivery Providers

We may disclose information to:

  • Suppliers

  • Warehouses

  • Fulfillment centers

  • Shipping carriers

  • Postal services

  • Customs brokers

  • Delivery partners

Information may include your name, delivery address, contact details, order contents, and information needed to complete delivery.

D. Technology and Business Service Providers

We may disclose information to providers of:

  • Website hosting

  • Cloud storage

  • IT support

  • Customer support

  • Accounting

  • Analytics

  • Security

  • Fraud prevention

  • Email delivery

  • Review collection

  • Marketing

  • Data management

  • Legal and professional services

These providers may process information only as permitted by their agreements, their own legal obligations, and applicable law.

E. Advertising and Marketing Partners

Where enabled and permitted, we may disclose or make information available to:

  • Advertising platforms

  • Social media platforms

  • Analytics providers

  • Marketing providers

  • Audience measurement providers

Depending on applicable law, some disclosures for cross-context behavioral advertising may be considered a “sale,” “sharing,” or use for “targeted advertising,” even when no money is directly exchanged.

Eligible customers may opt out as described in the Your Privacy Choices section below.

F. At Your Direction or With Your Consent

We may disclose information when you:

  • Direct us to do so

  • Request a service involving another party

  • Use a social media integration

  • Authorize a third-party connection

  • Otherwise consent to disclosure

G. Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

  • Comply with law

  • Respond to a subpoena, warrant, court order, or lawful request

  • Investigate fraud or illegal activity

  • Enforce our policies

  • Protect legal rights

  • Protect customers or the public

  • Defend legal claims

H. Business Transfers

Information may be disclosed or transferred in connection with:

  • A merger

  • Acquisition

  • Financing

  • Reorganization

  • Sale of assets

  • Business transfer

  • Insolvency

  • Bankruptcy

  • Change of control

Any recipient will remain subject to applicable privacy obligations.

9. Shopify and Shopify Network Features

Paintora is hosted by Shopify.

Shopify collects and processes information about access to and use of Paintora in order to provide, secure, operate, and improve Shopify’s services.

Information submitted through Paintora may be transmitted to Shopify and to service providers supporting Shopify.

If Shopify Network Intelligence or similar enhanced Shopify features are enabled, Shopify may process information about your interactions with Paintora, other Shopify merchants, and Shopify services to provide:

  • Fraud prevention

  • Analytics

  • Advertising measurement

  • Personalization

  • Recommendations

  • Other enhanced commerce features

For processing where Shopify independently determines the purposes and methods, Shopify is responsible for its own processing practices and applicable privacy requests.

Additional information is available in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.

10. Sale, Sharing, and Targeted Advertising

Paintora does not sell personal information in the traditional sense of exchanging customer lists for money.

However, depending on the advertising, analytics, or marketing services enabled, certain disclosures involving cookies, device identifiers, browsing activity, or advertising information may be legally defined as:

  • A sale of personal information

  • Sharing of personal information

  • Targeted advertising

  • Cross-context behavioral advertising

Where applicable law provides an opt-out right, eligible individuals may submit an opt-out request.

Requests may be submitted through:

  • The privacy preference or opt-out tool displayed on the website, where available

  • A valid Global Privacy Control signal, where legally recognized

  • Email at abroylwviaxorle@gmail.com

Use the subject line:

Privacy Choices Request

More information is available on Paintora’s Your Privacy Choices page.

11. Global Privacy Control

Where required by applicable law, Paintora will treat a valid Global Privacy Control signal as a request to opt out of covered sales, sharing, or targeted advertising for the browser or device sending the signal.

The effect of the signal may be limited to:

  • The browser

  • The device

  • The cookie identifier

  • The account reasonably associated with the signal

You may need to enable the signal separately on each browser or device.

Paintora may not respond to traditional “Do Not Track” signals where no uniform legal or technical standard requires a response.

12. Third-Party Websites and Services

Paintora may contain links to:

  • Manufacturer websites

  • Social media services

  • Payment providers

  • Shipping carriers

  • Review platforms

  • Other independent websites

Paintora does not control the privacy, security, content, or data practices of independent third parties.

Visiting or using an external service is subject to that service’s own terms and privacy policy.

The inclusion of a link does not necessarily mean that Paintora endorses, controls, or accepts responsibility for the third party.

13. International Transfers

Paintora, Shopify, and our service providers may process, store, or transfer personal information in countries other than the country where you live.

These countries may have privacy laws that differ from those in your jurisdiction.

Where required, transfers may rely on legally recognized mechanisms, including:

  • Standard contractual clauses

  • Approved contractual protections

  • Adequacy decisions

  • Data Privacy Framework participation, where applicable

  • Other lawful transfer mechanisms

No transfer mechanism eliminates all risk, but Paintora and its providers will apply protections required by applicable law.

14. Data Retention

Paintora retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions

  • Maintain customer accounts

  • Provide customer support

  • Process returns and refunds

  • Maintain tax and accounting records

  • Prevent fraud

  • Resolve disputes

  • Enforce agreements

  • Protect legal rights

  • Comply with legal obligations

Retention periods may depend on:

  • The type of information

  • The nature of the transaction

  • Whether an account remains active

  • Legal limitation periods

  • Tax and accounting requirements

  • Fraud-prevention needs

  • Pending complaints or disputes

  • Contractual requirements

When information is no longer reasonably necessary, it may be deleted, anonymized, or retained in a legally permitted form.

Backup copies may remain for a limited period until they are overwritten or deleted through ordinary system processes.

15. Security

Paintora and its service providers use reasonable administrative, organizational, technical, and physical measures intended to protect personal information.

These measures may include:

  • Access controls

  • Authentication

  • Encryption in transit

  • Payment-security controls

  • Fraud monitoring

  • Service-provider restrictions

  • Account and system monitoring

No website, network, storage system, payment system, or transmission method can be guaranteed to be completely secure.

You are responsible for:

  • Protecting your account password

  • Using a secure device

  • Avoiding shared or public devices when possible

  • Signing out after account use

  • Reporting suspicious account activity

  • Avoiding the transmission of sensitive information through unsecured email

If you believe your Paintora account or personal information has been compromised, contact us promptly.

16. Children’s Privacy

Paintora is intended for a general audience and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

We do not knowingly sell or share, as those terms are defined by applicable privacy laws, the personal information of individuals under 16.

A parent or guardian who believes that a child submitted personal information may contact:

abroylwviaxorle@gmail.com

We may request information reasonably necessary to verify the request.

17. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access or Know

Request information about personal information Paintora maintains about you.

Correction

Request correction of inaccurate personal information.

Deletion

Request deletion of personal information, subject to legal exceptions.

Portability

Request a copy of certain personal information in a portable format.

Opt Out of Sale, Sharing, or Targeted Advertising

Request that Paintora stop covered sales, sharing, or targeted-advertising processing.

Limit Certain Sensitive Personal Information Uses

Request limits on certain sensitive-personal-information processing, where that right applies.

Withdraw Consent

Withdraw consent for processing based on consent.

Object or Restrict Processing

Object to or request restriction of certain processing, where applicable.

Marketing Opt-Out

Unsubscribe from promotional emails using the unsubscribe link provided in the message.

Appeal

Appeal a decision concerning a privacy request where applicable law provides that right.

These rights are not absolute. Paintora may retain or continue processing information when permitted or required for purposes such as:

  • Completing transactions

  • Preventing fraud

  • Maintaining security

  • Keeping tax and accounting records

  • Exercising legal rights

  • Complying with legal obligations

  • Resolving disputes

18. How to Exercise Your Rights

To submit a privacy request, contact:

Email: abroylwviaxorle@gmail.com
Subject: Privacy Rights Request

Include:

  • Your full name

  • The email associated with your account or order

  • Your state or country of residence

  • The right you wish to exercise

  • Information reasonably necessary to identify the relevant account or transaction

Do not send unnecessary sensitive information.

Paintora may request additional information to verify your identity and protect against fraudulent requests.

We may be unable to fulfill a request when:

  • We cannot reasonably verify your identity

  • The request is fraudulent or abusive

  • A legal exception applies

  • Retention is legally required

  • The information is not reasonably associated with you

  • The request exceeds rights available under applicable law

Where required, we will explain a denial or limitation and provide appeal information.

19. Authorized Agents

Where permitted, you may authorize another person to submit a request on your behalf.

Paintora may require:

  • Written authorization

  • Proof of the agent’s identity

  • Direct confirmation from you

  • Verification of your identity

  • A valid power of attorney, where applicable

We may decline an agent request when adequate authorization or verification is not provided, except where prohibited by law.

20. Non-Discrimination

Paintora will not unlawfully discriminate against you for exercising a privacy right.

Exercising a privacy right will not, solely for that reason, result in:

  • Denial of products or services

  • Unlawful price differences

  • Unlawful service-quality differences

  • Retaliation prohibited by law

Paintora may offer a lawful loyalty, discount, or promotional program subject to applicable requirements.

21. Communication Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe link included in those emails.

Even after opting out of marketing, Paintora may continue to send non-promotional messages, including:

  • Order confirmations

  • Shipping notifications

  • Refund updates

  • Return instructions

  • Security messages

  • Customer-support responses

  • Policy or legal notices

22. Complaints and Appeals

Privacy complaints may be submitted to:

Email: abroylwviaxorle@gmail.com
Subject: Privacy Complaint

Residents of jurisdictions providing an appeal right may submit an appeal using:

Subject: Privacy Request Appeal

Include:

  • Your name

  • Your email address

  • The date of the original request

  • A description of the decision being appealed

  • The reason you believe the decision should be reconsidered

Depending on your location, you may also have the right to contact a data protection authority, attorney general, or another privacy regulator.

23. Automated Fraud and Risk Review

Paintora and its service providers may use automated tools, risk indicators, and algorithms to identify:

  • Suspicious payment activity

  • Account misuse

  • Fraud

  • Security threats

  • Unusual order patterns

These systems may result in additional verification, delayed processing, limited payment options, order review, or cancellation.

Where applicable law provides rights concerning solely automated decisions that produce legal or similarly significant effects, eligible individuals may submit a request using the contact information below.

24. Sensitive Personal Information

Paintora does not intentionally request sensitive personal information except where reasonably necessary for a specific transaction, security review, legal requirement, or customer request.

Do not voluntarily provide:

  • Government identification numbers

  • Account passwords

  • Complete payment-card numbers

  • Medical information

  • Biometric information

  • Precise geolocation information

  • Other unnecessary sensitive information

If verification documentation is required, Paintora will request only information reasonably necessary for that purpose.

25. De-Identified and Aggregated Information

Paintora may use information that has been aggregated or de-identified for:

  • Analytics

  • Website improvement

  • Business planning

  • Security

  • Product-selection decisions

  • Performance measurement

Where required by law, Paintora will not attempt to re-identify information maintained as de-identified.

26. Changes to This Privacy Policy

Paintora may update this Privacy Policy to reflect changes in:

  • Store operations

  • Website features

  • Shopify services

  • Service providers

  • Advertising practices

  • Applicable law

  • Security practices

The updated policy will be posted with a revised “Last Updated” date.

Where legally required, Paintora will provide additional notice or obtain consent before materially changing how personal information is used.

Changes generally apply prospectively and will not be used to remove a right that cannot legally be removed.

27. Contact Information

For questions about this Privacy Policy, Paintora’s privacy practices, or a privacy request, contact:

Paintora
Website: https://paintora.us
Email: abroylwviaxorle@gmail.com

Recommended subject lines include:

  • Privacy Rights Request

  • Privacy Choices Request

  • Privacy Complaint

  • Privacy Request Appeal

We generally aim to respond to ordinary privacy inquiries within 1–2 business days, Monday through Friday, excluding public holidays.

Formal privacy requests will be handled within the period required by applicable law.

28. Applicable Law

The privacy rights and obligations described in this policy apply only to the extent required by laws applicable to Paintora and the individual submitting the request.

Nothing in this Privacy Policy creates a legal right that does not otherwise exist under applicable law.

If a provision conflicts with a mandatory privacy requirement, the mandatory requirement will control and the remaining provisions will continue to apply to the extent permitted.